Cancellation & Timeliness Policy
We here at Lovely Lashes Galway understand that life gets busy, and sometimes appointments need to be moved or cancelled. As we work with you to find an appointment time that works for you and your life, we do as that you please abide by our cancellation policy to avoid any delays in your appointments/any additional charges:
Cancellation Policies and Fees:
Your treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the half the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.
When you schedule your appointment with us, you are agreeing to these policies.
How to Cancel
Cancellation can be made by contacting us via email or Facebook at least 24hours before your scheduled service.
If you choose to cancel, simply include your name, and booking reference in the email. Further, if you intend to reschedule, or would like us to take care of that for you, please indicate a date and time you would like to be moved to. Alternatively, feel free to book in at your own leisure using our online booking app.
Reminder: If cancellations are made less than 24hrs before your scheduled service, this is considered a no-show, and you are subject to the cancellation fee as described above.
We value your time, and have carefully set the service times to be long enough to allow for quality work, and an overall relaxing time for you. Therefore, being on time for your session is greatly appreciated, likewise we will endeavour to run on time to the best of our ability.
Ideally, we recommend arriving 10 minutes early for any full-set/fill appointments, so we can make sure your lashes are fully cleansed and ready for treatment. This will also give you time to relax, let go of your day, and use the bathroom if needed to avoid any delays in the treatment.
Regretfully late arrival will constitute reduced treatment time, meaning we cannot guarantee the quality of work would be to our standard due to the shortened work period. Further, if you are 10 min or more late, this is considered to be a missed/no-show appointment, which is subject to the cancellation fee as listed above.
Cancellation by us
Lovely Lashes Galway reserves the right to modify or cancel any session if unforeseen circumstances arise. If a cancellation is necessary, you will be informed as soon as possible via text, and email.
A non-refund policy is in place at Lovely Lashes Galway, and at the time of service you are agreeing to to the non-refund policy of all procedures including patch-test, full-set, and refills.
If there are ever any issues with the service, we invite you to provide us with feedback, and we will revisit the issue and work with you towards a solution. Further, if you find your lashes aren't fairing well, if you contact within 72hours of the service we will offer a fix free of charge.