Frequently Asked Questions

Whether you're getting eyelash extensions for the first time, or the tenth the time - there are always some questions! We've attempted to summarize some commonly asked questions for you here - however if you have any questions not answered here, please do reach out to us via our contact us page, or social media.




1. What are lash extensions?

They are single (double, triple...) lash(es) attached to the base of ones natural lash.


2. How long do lash extensions last?

Average time is around 3 to 4 weeks and then our clients come for a fill-set to fill the spaces that are created by the natural lash loss. However, this time frame is dependent on the client's after care and natural cycle of lashes. 


3. When should I come back to get lashes refilled?

We recommend to get them topped up every 3 to 4 weeks. After this time a full set of lashes should be applied again.


4. I had lashes done but I don't want to top them up. What should I do?

You can come back to us and have them professionally removed or you can gently apply coconut oil or baby oil  to the base of the lashes overnight and keep doing it until all extensions fall out.


5.Why does the treatment take so long?

It takes a long time to separate the lashes and the technicians need plenty of time to expertly apply the lash extension. Plus, don't all great things take time? ;) 


6. What do I have to avoid to get longer lasting lash extensions?

Our number one rule is to avoid anything oil based including eye make up removers, mascara and eyeliner. Further, our curated aftercare kit goes into all best practices so you can make sure you are getting the most out of your #LovelyLashes


7. Do eyelash extensions make your natural lashes fall out

No, your eyelashes are constantly growing and shedding, just like the hair on your head. An eyelash has a finite life of 60-90 days. They are supposed to fall out. Since they are at different stages of the growth cycle, most people lose 1-3 natural lashes per day on average and never notice it because lashes are so small. Properly applied eyelash extensions do not affect this natural growth cycle but you may notice the shedding more than before because your lashes are darker and thicker with the extensions attached.


8. When my eyelash extensions came out, my natural lashes came with them?

In  actuality, the reverse is happening: when your natural lashes grew out, they took the extensions with them. If a good adhesive is used and proper technique is applied, eyelash extensions are designed to stay adhered to the natural lash until it grows out. If you are seeing eyelash extension shedding and your natural lash ISN’T still attached to the extension, you are losing your extensions prematurely and should consult with your stylist as to the cause.


9. Do Eyelash extensions hurt?

No, if eyelash extensions are applied properly, you shouldn’t feel anything at all. If your eyelash extensions are hurting, something is wrong with your lash application. 


10. I  had eyelash extensions for awhile and after I had them removed, my natural lashes were shorter.

Properly applied eyelash extensions do not affect the growth of natural lashes before, during or after application. Most people get used to how they look with their eyelash extensions on, though. When their extensions are gone, their natural lashes seem so much smaller and thinner because they aren’t used to seeing them bare. It’s a case of perception overriding reality. If you actually measure your lashes before and after, you would find no change.

Remember – the application of eyelash extensions is a highly skilled craft and should only be attempted by trained professionals. Always ask to see proof of training before you let anyone work on your eyes!


11.Can I react to the glue?what would an allergic reaction look like?

Yes, there is always a risk to get an allergic reaction from lash extensions. We require every new client to do a patch test beforehand to assess the likelihood of a reaction. However, it should be acknowledged that like any allergy, they can develop over time - therefore a reaction can show up after first treatment, second one, fifth one, after year or never. Therefore, if you ever notice any sort of reaction be sure to notify your technician ASAP so we can work with you to resolve the situation.